Refund policy

Last updated 4 November 2026

Your rights at a glance

We want you to be happy with every order. This policy explains how to return an item, when we refund, and the items we cannot take back. Nothing in this policy affects your statutory rights.

Change your mind on an online order
Time limit: 14 days from the day you receive your order.
What happens: full refund of the item and standard delivery, once we receive the item back.

Report a faulty item
Time limit: as soon as you notice the fault.
What happens: we repair or replace the item first. Your legal right to reject within 30 days for a full refund is not affected.

Return an item bought in store
Time limit: see "Items bought in our shop" below.
What happens: exchange or credit at our discretion, unless faulty.

To start any return, email sales@ronniesunshines.com with your order number. Please do not send anything back until we reply with return instructions.

Changing your mind on an online order

You have 14 days from the day you receive your order to tell us you want to cancel. For an order delivered in parts, the 14 days start when you receive the last part.

Once you tell us, you have a further 14 days to get the item back to us.

  1. Email sales@ronniesunshines.com with your order number and the items you want to return.
  2. We reply with return instructions. Airguns follow the separate process in "Returning an airgun" below.
  3. Pack the item securely in its original box with all accessories, manuals and paperwork.
  4. You pay the cost of returning the item, unless the item is faulty or we sent the wrong item. We recommend a tracked and insured service, as the item stays your responsibility until it reaches us.

Condition of returned items

You are welcome to inspect an item as you would in a shop. If an item has been handled beyond that, we reduce the refund to reflect the loss in value. Examples:

  • an airgun that has been fired, filled or had its seals or settings altered
  • a scope that has been mounted, or has marks from rings or mounts
  • missing parts, accessories, manuals or packaging
  • damage, scratches or wear to the item or its box

Returning an airgun

Airguns must come back to us safely and legally.

You can return an airgun in one of two ways:

  1. Bring it to our shop in Berkhamsted during opening hours. Bring photo ID.
  2. Send it by post using TNT or Parcelforce, directly back to us. Wrap the rifle securely in bubble wrap, then place it in a strong box. Seal the box fully so no one can easily get into it.

Rules for every airgun return:

  • For shop returns, the person named on the order must hand the gun over and show photo ID, such as a driving licence or passport.
  • You must be 18 or over.
  • The gun must be unloaded, with no pellets in the magazine or breech.
  • PCP guns must be returned de-gassed or at the pressure we supplied them.

For online orders, we send any repaired or replacement airgun back to you by courier, directly to your door.

Items we cannot take back

You cannot cancel or return the following items for a change of mind. Your rights for faulty items still apply.

  • CO2 capsules, gas canisters and other pressurised items, for safety reasons
  • pellets, BBs and other ammunition once the tin or seal has been opened
  • items made, cut, fitted or set up to your request, such as a scope mounted and zeroed on your rifle, or a cut-down stock
  • gift cards and gift vouchers
  • items sealed for hygiene reasons, such as ear defenders or eye protection, once unsealed

Sale and clearance items are returnable under this policy like any other item.

Faulty, damaged or wrong items

Please check your order when it arrives. If an item is faulty, damaged in transit or not what you ordered, email sales@ronniesunshines.com as soon as you can, with your order number, a description of the problem and photos or a short video.

Our workshop repairs airguns and optics every day, so our first step is to put the problem right:

  1. We inspect the item and confirm the fault.
  2. We repair or replace it at no cost to you. Most repairs are done in our own workshop.
  3. If a repair or replacement fails, or the fault comes back, you can choose a refund or a price reduction. A refund after 30 days of delivery may be reduced to reflect the use you have had.

Wrong item sent: we arrange the return and send the right item, or refund you in full.

We pay return costs for faulty and wrong items, including postage for airguns.

These are not faults: wear from normal use, damage from misuse or accidents, seals worn by dry-firing or over-filling, problems from repairs or changes made by anyone other than us, and changes in power from user adjustment.

Many airguns and scopes also come with a manufacturer's warranty. We help you make a warranty claim, and this is in addition to your legal rights.

Refunds

We refund within 14 days of receiving your return, or within 14 days of you showing proof you sent it back, whichever comes first. We email you once your return is inspected.

  • Payment method: we refund to the card or account you paid with. Finance and pay-later orders (for example PayPal Pay in 3 or Payl8r) are refunded through the finance provider.
  • Delivery charges: when you cancel a whole order, we refund the standard delivery charge you paid, including the £25 weekend home delivery charge. If you chose a more expensive delivery option, we refund only the cost of our standard option.
  • Return costs: not refunded for change-of-mind returns.
  • Combos and bundles: if you return part of a combo or bundle bought at a discounted price, we refund the difference between what you paid and the normal price of the items you keep. You can also return the whole combo for a full refund.
  • Free gifts: if an order came with a free gift, please return the gift with the order. If the gift is missing or used, we deduct its normal price.
  • Part exchange: if your order included a part exchange, we refund the cash you paid. We return your part-exchanged item if we still hold it. If it has been sold, we refund its agreed part-exchange value.

Pre-owned items

Pre-owned airguns and optics are checked and tested before sale, and the listing describes their condition. They have the same 14-day change-of-mind rights and faulty-item rights as new items when you buy online. We judge any fault against the item's age, price and the condition described when you bought it.

Items bought in our shop

The 14-day right to cancel applies only to online, phone and mail orders. For items bought in our shop, we offer an exchange or credit note within 14 days, as a goodwill gesture, if the item is unused and in its original packaging with your receipt. Faulty items bought in store have the same rights as faulty items bought online.

Click & Collect orders count as online orders, so the 14-day right to cancel applies.

How to start a return

  1. Email sales@ronniesunshines.com with your order number, the items and the reason for the return.
  2. Wait for our reply with your return instructions. Items sent back without contacting us first may be delayed or refused.
  3. Send or bring the item back within 14 days of telling us.

You can also cancel by sending us a clear written statement, or by using the model cancellation form from the Consumer Contracts Regulations.

Ronnie Sunshines, Berkhamsted, Hertfordshire
Email: sales@ronniesunshines.com